Frequently Asked Questions
Check out our helpful guide - click here for more info or call in to have a look at the units yourself. We also offer a free, no obligation visit to your home or business to assess how much storage you need – simply call us to arrange a time to suit you.
Our facilities are built for easy access, and we provide loading equipment such as pallet trucks, trolleys and sack trucks. Pull up either outside – there`s plenty of parking or back your van into the loading bay entrance (especially handy when it`s raining!)
We also sell a full range of packing materials Click here for our handy guide for packing.
Our usual hours of access are:
Monday – Saturday 7am – 8pm and Sunday 10am – 4pm.
However, access outside of these hours can be arranged by prior agreement.
Each room is padlocked (you hold the key) and alarmed which means that only you have access to your room. You have your own personal code which you use to get into the building and which will operate the alarm on your unit. The building is also alarmed and monitored with CCTV 24/7 and is fully fitted with smoke alarms and fire detection equipment and has secure perimeter fencing.
Your items must be insured whilst stored, just as they are whilst in your home or business. We can arrange low cost insurance for your items with Royal Sun Alliance- just call us to put this in place. If your contents policy covers your goods and belongings within our premises, then that is acceptable too. (Please bring your policy documents with you when you take your room). Our storage insurance is offered on a `new for old` basis. This means that the value of your goods must be insured for its new replacement cost, not the current second hand value.
Eg: A 5 year old sofa should be insured for the new replacement cost of £1,000 and not £100 which is probably what its second-hand value would be.
We encourage our customers to regularly review their insurance cover to ensure that the declared value continues to keep pace with rising costs. If your cover isn`t sufficient then the insurers will apply an `average` which we are happy to explain to you.
You will need to purchase a padlock to keep your room secure – you can buy these from our reception.
You can rent our rooms for a minimum of 2 weeks, or stay for as long as you want. Our contracts operate on a 4 week rolling basis which can be terminated by giving us 2 weeks notice. In addition you can move into a smaller or larger unit – just let us know 7 days before you want to move over and we will sort the paperwork.
- Hazardous materials – flammable liquids and explosives
- Un-authorised or illegal goods, e.g. drugs
- Firearms and ammunition
- Living things
- Items that could decompose, e.g. exposed food stuffs.
- Cars, motorbikes and engines
We prefer our customers to set up a Direct Debit but we also take debit or credit cards.
Reception is open Monday to Friday 9.30am to 4pm and Saturday 9.30am to 2pm. Our phone lines are open from 8am until 7pm. We also operate a 24 hour phone service in case of emergency.
Yes! We sell everything you need to help the move go smoothly – from boxes to bubble wrap! Click here to see our packing supplies